Data Governance

Privacy Policy & Data Sovereignty

Privacy Policy

OneExamail ("OneExamail," "we," "us," or "our") respects your privacy and is committed to protecting personal information that we collect through our website and services.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

Depending on how you interact with our website and services, we may collect:

  • Name

  • Business or company name

  • Email address

  • Phone number

  • Website or domain information

  • Billing information

  • Technical and server information

  • Information you provide when contacting us

  • Information required to provide our services

We may also automatically collect limited technical information such as IP address, browser type, device information, and website usage information.

2. How We Use Information

We may use collected information to:

  • Provide and manage our services

  • Set up and maintain email infrastructure

  • Respond to customer inquiries

  • Provide customer support

  • Process payments

  • Manage customer accounts

  • Communicate service-related information

  • Improve our website and services

  • Monitor security and prevent abuse

  • Comply with legal obligations

3. Email Marketing Data

If you use our email marketing or campaign management services, you may provide recipient information to us for the purpose of delivering campaigns.

You are responsible for ensuring that you have the appropriate rights, permissions, and legal basis to use and provide recipient information.

We may process such information only as necessary to provide the contracted services and maintain the security and operation of our systems.

4. Information Sharing

We do not sell personal information as a business model.

We may share information with service providers and partners when reasonably necessary to provide our services, process payments, maintain infrastructure, provide technical support, or comply with legal requirements.

We may also disclose information when required by applicable law or when necessary to protect our rights, systems, users, or the public.

5. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

6. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal requirements, and enforce agreements.

Specific retention periods may vary depending on the type of information and service.

7. Cookies

Our website may use cookies or similar technologies to operate the website, understand website usage, improve functionality, and support security.

You may be able to control cookies through your browser settings.

8. Third-Party Services

Our website or services may use third-party providers for functions such as hosting, analytics, payments, infrastructure, or other business operations.

Those providers may process information according to their own privacy policies.

9. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to access, correct, delete, or restrict certain processing.

To make a privacy-related request, contact us using the contact information on our website.

10. Children's Privacy

Our services are intended for businesses and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

12. Contact

For privacy questions or requests, contact:

Email: support@oneexamail.space

OneExamail
oneexamail.space

Operational Protocols

Client Data Protection & Encryption

Your subscriber databases are strictly isolated on dedicated infrastructure, never co-mingled or shared with any other client. We uphold rigorous data segregation to protect your proprietary information and maintain absolute confidentiality. OneExaMail's infrastructure is engineered for full compliance with global data protection standards, including GDPR, CAN-SPAM, and other international regulations. Our protocols ensure legal adherence and ethical data handling.

All data transmission, from server to recipient, is secured via end-to-end TLS 1.3 encryption and dedicated SMTP channels. This ensures the integrity and privacy of your email campaigns against unauthorized access. Server log retention policies are designed to balance operational efficiency with data minimization principles. Access to logs is strictly controlled, audited, and purged according to predefined schedules and legal requirements.