Transparency & Trust

Refund, Billing, and Cancellation Policy

Last Updated: August 10, 2026

Refund Policy

At OneExamail, we aim to provide reliable email infrastructure and professional services to our customers.

Because our services may involve dedicated server resources, infrastructure setup, configuration, and customized work, refund eligibility depends on the type of service purchased.

1. Dedicated Mail Server Services

Dedicated server services may involve resources being provisioned specifically for a customer.

Once dedicated infrastructure has been provisioned and configured, fees may generally be non-refundable.

If you believe there is a billing or service issue, contact us as soon as possible so we can review the situation.

2. Email Marketing and Campaign Services

Fees for completed or partially completed campaign work may not be refundable because the service involves time, planning, content creation, configuration, management, or other work performed for the customer.

If a campaign service has not yet started, contact us promptly to discuss whether a cancellation or refund is possible.

3. Duplicate or Incorrect Payments

If you accidentally make a duplicate payment, contact us with the relevant payment details.

We will review the situation and, where appropriate, arrange a correction or refund.

4. Service Problems

If you experience a significant technical problem with a service, contact our support team.

We will first attempt to resolve the issue.

Where a refund is appropriate under your service agreement or applicable law, we will process it according to the applicable terms.

5. Non-Refundable Situations

Refunds may not be available where:

  • The service has already been fully delivered

  • Dedicated infrastructure has already been provisioned

  • Campaign work has already been completed

  • The customer violated our Terms of Service

  • The account was suspended because of prohibited activity

  • The customer provided incorrect information that caused service issues

  • The request is outside any applicable refund period

6. How to Request a Refund

Send a refund request to:

Email: [billing/support email]

Please include:

  • Your name

  • Company name

  • Account information

  • Invoice or transaction details

  • Service purchased

  • Reason for the refund request

We will review the request and respond with the outcome.

7. Refund Processing

Approved refunds will be processed through the applicable payment method or another appropriate method.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

8. Changes to This Policy

We may update this Refund Policy when necessary.

Changes will be posted on this page with an updated date.

Contact

For billing or refund questions:

OneExamail
oneexamail.space
Email: support@oneexamail.space

Our Commitment

Clear Guidelines for Your Infrastructure

Dedicated server hardware provisioning involves custom IP allocation and the intricate setup of isolated infrastructure. Due to the irreversible nature of these initial resource commitments and the critical importance of proper IP warm-up protocols, provisioning fees are non-refundable once the allocation process begins. This policy is essential to ensure the integrity, isolation, and optimal performance of your dedicated SMTP server.

Monthly managed campaign retainers can be cancelled with 30 days written notice, allowing for a smooth transition of services and comprehensive final reporting. Furthermore, should unscheduled infrastructure downtime exceed our Service Level Agreement (SLA) terms, OneExaMail will promptly issue prorated service credits to your account. For a complete understanding of all detailed terms and conditions, please reach out to our dedicated support team.