Legal Framework

Terms of Service

Last Updated: August 10, 2026

Terms of Service

These Terms of Service ("Terms") govern your use of the OneExamail website and services.

By purchasing or using our services, you agree to these Terms.

1. Our Services

OneExamail may provide:

  • Dedicated mail servers

  • Email infrastructure services

  • Email marketing services

  • Email campaign management

  • Technical support

  • Related email services

Specific services, resources, limitations, and pricing may vary by plan or agreement.

2. Customer Responsibilities

You are responsible for:

  • Providing accurate account information

  • Keeping your account credentials secure

  • Using the services legally

  • Maintaining appropriate permission for marketing recipients

  • Providing lawful and accurate campaign content

  • Complying with applicable email marketing laws

  • Maintaining control over your domain and account information

3. Prohibited Activities

You may not use our services for:

  • Spam or unsolicited bulk email

  • Phishing

  • Fraud or scams

  • Malware distribution

  • Impersonation

  • Deceptive or misleading campaigns

  • Illegal activities

  • Harassment or abuse

  • Sending content that violates applicable laws

  • Circumventing security or abuse controls

  • Using compromised or illegally obtained recipient lists

We reserve the right to suspend or terminate services when we reasonably believe they are being used for prohibited activities.

4. Email Marketing Compliance

Customers using our email marketing services are responsible for complying with applicable laws and regulations governing commercial email and data protection.

You must have the appropriate permission or legal basis to contact recipients.

You should provide appropriate identification, unsubscribe mechanisms, and other legally required information where applicable.

5. Service Availability

We aim to provide reliable services, but we do not guarantee uninterrupted or error-free availability.

Service availability may be affected by maintenance, network issues, third-party providers, security events, infrastructure failures, or circumstances beyond our reasonable control.

6. Email Delivery

We do not guarantee that every email will reach the recipient's inbox.

Email delivery is affected by recipient mail providers, reputation systems, authentication, content, recipient behavior, sending history, and other factors outside our direct control.

7. Payments

Customers agree to pay applicable fees according to the selected service plan or agreement.

Failure to make required payments may result in service suspension or termination.

8. Suspension and Termination

We may suspend or terminate an account or service when necessary to:

  • Prevent abuse

  • Address security concerns

  • Enforce these Terms

  • Comply with legal requirements

  • Address unpaid invoices

  • Protect our infrastructure or other customers

Where reasonably possible, we may provide notice before suspension or termination.

9. Intellectual Property

OneExamail and its website content, branding, designs, software, and materials may be protected by intellectual property laws.

You may not copy, reproduce, distribute, or commercially exploit our proprietary materials without permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, OneExamail will not be responsible for indirect, incidental, special, consequential, or business losses arising from use of our services.

Our total liability, where legally permitted, will be limited to the amount paid by the customer for the applicable service during the relevant period.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

11. Changes to the Terms

We may update these Terms from time to time.

Updated Terms will be published on this page with a revised date.

12. Contact

Questions about these Terms can be sent to:

Email: support@oneexamail.space

OneExamail
oneexamail.space

Comprehensive Guidelines

Service Level Agreements & Acceptable Use

Our infrastructure is engineered for optimal inbox placement rate and domain reputation protection. This requires strict adherence to anti-spam protocols, including the explicit prohibition of purchased or third-party mailing lists. Clients are responsible for maintaining clean, opt-in subscriber data to ensure the integrity of their isolated IP infrastructure and shared network resources. Any activity compromising deliverability or violating CAN-SPAM regulations will result in immediate service suspension.

OneExaMail guarantees a 99.9% server uptime for all dedicated SMTP server provisions, backed by hardware redundancy and continuous monitoring. Managed campaign execution includes defined approval workflows, content guidelines, and sending limits tailored to your IP warm-up protocol. Payment terms are outlined in your service agreement, with clear guidelines for subscription renewals and service modifications.